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Payment

We accept Visa®, MasterCard® and PayPal®. We cannot accept cash, money orders or checks.

Please note that your card will be charged when the parcel has been dispatched from our warehouse.

Prices and VAT

NO VAT ON NON-EU ORDERS.

The delivery recipient is responsible for paying all customs and clearance related duties/import taxes. Prices for all non European countries (except Norway) do no include Danish VAT. However, if you are resident of the European Union (and Norway) NN07 will charge Danish VAT.

Shipping

FREE SHIPPING ON ORDERS ABOVE € 250 (STANDARD DELIVERY ONLY).

SAME DAY DISPATCH - ORDER BEFORE 11 CET

For standard orders your package will be dispatched between 1-3 working days. Once your order has been processed NN07 will send a confirmation email. You will also receive an additional email with tracking details once your parcel has been dispatched from our warehouse.


Standard Delivery:

Destination

Delivery time

Cost

Carrier

Denmark

1-2 working days

49 DKK

PostNord

Sweden

1-3 working days

49 SEK

PostNord

United Kingdom

2-3 working days

€ 10

Parcel Force

USA & Canada

2-4 working days

€ 13

DHL

Norway

3-5 working days

99 NOK

Bring

Switzerland

2-3 working days

€ 10

GLS

Germany

2-4 working days

€ 10

DHL Paket

France

2-4 working days

€ 10

GLS

Netherlands

2-4 working days

€ 10

GLS

Rest of EU

2-6 working days

€ 13

GLS

Rest of the world

2-6 working days

€ 20

DHL


Express Delivery (Next day if you order before 11am CET):


Destination

Delivery time

Cost

Carrier

United Kingdom

1 working day

€ 13

DHL

Netherlands

1 working day

€ 13

DHL

Rest of EU

1 working day

€ 13

DHL


IMPORTANT: We will not deliver to post-office boxes

Returns

EXTENDED RETURNS UNTIL JANUARY 16, 2020

You have 14 days from when the parcel has been received to return the product back to NN07. If you receive an item that has been damaged or an incorrect style, color, or size - please fill out a return form with item codes and promptly send it back to us - we’ll be sure to issue you a refund as quickly as possible.  

Please note that all items must not be worn, washed or damaged with hang tags attached in order to be eligible for return.  

We reserve the right to reject any return that does not comply conditions stated above. If you have any questions regarding the return / exchange process, please feel free to contact customer service.

If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.

We can only handle returns on products that were purchased through the NN07 website. In all cases, please be sure to save shipping confirmation and tracking number as the customer is held responsible for the product until the return is processed at our warehouse. 


Send the returned goods to:

NN07
c/o Prime Cargo
Profilvej 3
6000 Kolding
Denmark


Order tracking

When your package has been dispatched an additional email will be sent with tracking details.

Size guide

Under each NN07 product you’ll find a size guide with measurements and fit details. Please contact us at customerservice@nn07.com if you have any further questions regarding our sizing chart.

Cookies and personal data

At NN07, we appreciate the trust you place when sharing your personal information and take the responsibility of protecting it seriously. When processing orders we use the latest SSL encryption technology from Altapay A/S to safeguard and transmit your information. SSL is a standard security technology that secures your data between NN07’s website and your browser.   

Cookies

Cookies are small data files stored on your computer that allow websites to remember personal data when surfing the web. Cookies help NN07’s website function properly while also giving us insight into our customer base. Cookies also allows us to collect general data via Google Analytics, statistics such as which pages are the most popular and where our traffic comes from. This information is used to improve our users experience and helps us to make successful products. We do not store any personal information.

Please note that you have complete control and can always adjust or disable cookies. That being said, it will affect how your browser responds to our website as Cookies ensures your online experience at NN07 is smooth and if disabled our website cannot function properly.

NN07 may also share personal information with third party partners. This helps us to track user activity on our website and to create targeted campaigns and promotional marketing initiatives that resonate with NN07 customers.

Privacy plicy

You can read our Privacy & Cookies Policy here.

Complaints

Should you want to file a complaint about a product, personal data or our website. Please contact NN07 by email at or telephone at customerservice@nn07.com or +45 3337 6800. You may also file a complaint through Online Dispute Resolution (ODR) here.

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