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Payment and ordering

We accept the following payment methods:

  • VISA
  • MasterCard
  • Paypal
  • American Express 
  • Diners
  • Discover

Cancel order

Orders can not be changed once they are placed. Contact customer service here if you wish to cancel an order that has not been dispatched yet.nnIf you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.

Prices and VAT

European Union (EU) 

NN07 will charge local VAT if you are resident of Denmark, Sweden, Germany, France and The Netherlands. In all other EU countries Danish VAT is included in the prices on the webshop.

United Kingdom, United States and Norway

Duties and taxes are included in the final purchase price for shoppers from UK, US and Norway.

Destination
Delivery time
Cost
Carrier
United Kingdom
2-4 working days
€ 13
DHL
Denmark
2-5 working days
49 DKK
PostNord
Sweden
2-5 working days
49 SEK
PostNord
USA & Canada
2-4 working days
€ 13
DHL
Norway
3-5 working days
99 NOK
Bring
Switzerland
2-3 working days
€ 13
DHL
Germany
2-4 working days
€ 10
DHL Paket
France
2-5 working day
€ 13
DHL
The Netherlands
2-4 working days
€ 10
DHL
Rest of EU
2-6 working days
€ 10
DHL
Rest of the world
2-6 working days
€ 13
DHL

IMPORTANT: We are not able to deliver to post-office boxes.

Track your order

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link in the Customer Service pages here.

Returns

Extended returns from 1st of November 2021. All returns must be send by 10th of January 2022.


If you need to make a return, we do encourage to reuse the box or bag that your order was delivered in.


Residents of Denmark, Sweden and Germany is provided with free return service. Residents outside of Denmark, Sweden and Germany are responsible for the return cost and you can use any courier that you prefer. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a service point, pick up point or so.


In all cases, please be sure to save the shipping confirmation and tracking number as the customer is held responsible for the product until the return is processed at our warehouse.


If you are a resident of United Kingdom, USA or Norway, you might need our VAT-number for the return. You will find that below as well.


Please send the goods to:


NN07 Returns

c/o Prime Cargo

Profilvej 3

6000 Kolding

Denmark


VAT-number: 30578899

Damaged or wrong items

If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.

Important information regarding your return

  • All items must not be worn, washed or damaged and with hand tags attached.
  • We reserve the right to reject any return that does not comply with the conditions stated above.
  • We can only handle returns on orders bought online at NN07.com 

If you have any questions regarding the return process, please do not hesitate to contact our customer service here.

Refunds

Refunds will be issued back to the original payment method. A refund usually takes between 5-10 business days to show up on your account due to different processing times between payment providers.


UK and US refunds

Refunds will be issued back to the original payment method. Due to customs the handling time of returns may take up to 15-20 business days. A refund will happen shortly after the return has been processed - the amount will show on your account after 1-30 days depending on payment method.

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