No, already placed orders cannot be changed. Please place a new order containing the right items and contact customer service to cancel the faulty order.
Taxes and duties are calculated according to your shipping destination. Make sure to choose the right location site in the bottom of the page to show the correct prices, shipping cost and delivery times. If you are a resident of the United Kingdom, United States and Norway, we deliver everything DDP (Delivery duty paid). All relevant import taxes and duties will be included in the final price. For customers outside EU, USA, United Kingdom, and Norway please be aware that your country of residence may apply local charges (import duties, customs and taxes) to your order.
Once your order leaves our warehouse, we will send you an e-mail with track and trace number. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.
Refunds will be issued back to the original payment method. A refund usually takes between 5-10 business days to show up on your account due to different processing times between payment providers. Returns from United Kingdom and United States can have a handling time of 15-20 business days due to customs. You will receive an Email once the return process is completed and we have refunded you.
Returns are free for customers located in the United Kingdom, Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands. Returns for all other countries must be covered by the customer.
No, that is not currently possible. You will have to return it directly to our warehouse. If you need assistance for the return process, please look at our Help section under returns.
No, it is not possible to exchange an item. You will have to return the item and place a new order instead.
According to Danish law, you are entitled to a 2-year warranty from the date of purchase.
At NN.07, we always strive to repair products whenever possible. This approach is not only faster but also a more sustainable option, helping to reduce the environmental impact of unnecessary returns or replacements. However, depending on the specific case, we may also offer to replace products or provide a partial or full refund. Each solution is determined on a case-by-case basis.
To initiate a claim, please register it in our return portal. Once your claim has been submitted, we will assess it and determine the next steps.
Unfortunately, no. Please contact the store where you purchased the item instead.
Our product page helps with sizing through our size guide.