How long does it take for a refund to be processed?
Refunds will be issued back to the original payment method. A refund usually takes between 5-10 business days to show up on your account due to different processing times between payment providers.
Returns from United Kingdom and United States can have a handling time of 15-20 business days due to customs. You will receive an Email once the return process is completed and we have refunded you.
Are returns free?
Returns are free for customers located in the United Kingdom, USA, Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands. Returns for all other countries must be covered by the customer.
Can I return an item in one of your retail stores?
No, that is not currently possible. You will have to return it directly to our warehouse. If you need assistance for the return process, please look at our Help section under returns.
