TERMS & CONDITIONS

1. General

The following terms and conditions (“Terms”, Terms and Conditions”) are valid between you and NN.07 ApS (Reg. No DK30578899) (“NN07”, “us”, “we”, “our”) and apply to all use of and orders placed on NN07 website http://nn.07.com, and orders made by telephone, e-mail or by live chat with NN07’s Customer Service team (“Website”). Please note that NN07 does not guarantee that all products presented on the Website are in stock or are available for purchase. NN07 reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. NN07 reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes and we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.n

2. Language of the contract

The language of the contract is English.n

3. Placing order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be able to review your desired order, the information you have provided, the total price of your order and correct any errors. Please note that products placed in your shopping bag are not reserved and can be purchased by other consumers until you have placed the order and received the order confirmation email.n

4. My account

nWhen you shop on nn07.com, you can create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address, phone number and email address. When creating the account, you will be able to choose a password with which you can log in and view your order history and track your order. You can also view your returned items if applicable. If you do not create an account and instead check out as a guest, you can also track your order using the tracking number provided in the shipping confirmation email. If you would like to delete your account, you should contact customerservice@nn07.com sending the request from the email address used for the account. The and the customer service team will help you get the account deleted.n

5. Order confirmation

When you have placed your order, we will send you an order confirmation email with your order number, details of the product(s) you have ordered from us, and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.

6. Acceptance and shipping confirmation

Orders placed by you are subject to acceptance by NN07. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent. The shipping confirmation is our acceptance of your order. Please note that we do not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you by phone or email. If we have already received payment for the unavailable product, we will refund you the amount related to that product.

7. Prices

The prices and delivery costs shown on the Website include value added tax (VAT). The prices and delivery costs shown on the Website may vary from time to time and NN07 is not bound by the price until we have accepted the order by the shipping confirmation. The prices may also vary between physical stores, online stores, and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. NN07 reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the order. Please also note NN07 can cancel the order even if it has been accepted under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the chosen shipping method in the checkout stage.

8. Payments

We accept the following payment methods:

  • VISA
  • MasterCard
  • Paypal
  • American Express (Amex)
  • Maestro (United Kingdom and Germany only)
  • iDeal (Netherlands only)
  • Real Time Banking / Sofort Banking (Austria, Belgium, and Germany only)
  • Klarna pay later (Sweden, Germany, Norway, Netherlands, and Switzerland only)
  • Dankort (Denmark only)
  • MobilePay (Denmark only)
  • Vipps (Norway only)
  • Carte Bleue (France only)
  • Diners
  • Discover

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action. nAll credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by NN07. Please note that your billing address must be entered exactly as it appears on your bank statement. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to NN07, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

9. Delivery

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days, but we aim to dispatch all orders within 24 hours during weekdays, or 1‒3 business days during sales periods. Please note that delivery times are provided as guidelines only and commence from the date of dispatch. The delivery times do not include possible delays caused by payment authorization and/or stock availability. If NN07 fail to deliver within 30 days, you have the right to cancel the purchase. Your order will be delivered to your local delivery point or if you have chosen home delivery, to your home. A delivery notification will be sent via email and/or SMS when your package is ready to be collected or delivered to your home. All can be tracked on the Website by logging in to My account.

10. Right of withdrawal and returns

The right of withdrawal

If you are consumer (i.e., a private individual and not purchasing products on behalf of a business), you may withdraw your order at any time within 30 days.

The right of withdrawal period.

he withdrawal period commences on receipt of the product and expires 30 days later. In case of split deliveries, the withdrawal period expires 30 days after receipt of the last product.

Returning Christmas orders 

For Christmas orders, meaning orders placed between 15th November and 23rd December each year, we offer a prolonged withdrawal and return right until 30th January the following year. If you wish to return a Christmas order, please follow the normal withdrawal and return procedure and notify us of your intent to withdraw from the purchase latest January 30.

Exercise your right of withdrawal

Before the expiry of the withdrawal period, you must inform us of the withdrawal with a notice sent on paper or another medium to which we have access, i.e., by letter or by sending us an email. In addition, you must return or return the product to us within a reasonable time from sending the withdrawal notice, in any case no later than 30 days from the day on which we were informed about your decision to withdraw from the purchase. nnPlease see the Return Form that came with your order for more information. You can also exercise your right of withdrawal if, before the expiry of the 30-day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us, even if you have not given prior notice to us. nnYou may also exercise your right of withdrawal by refusing from receiving the product or by refusing from collecting it at the post office etc.

Effects of withdrawal

If you use your right to withdraw, we will reimburse you the purchase price and the delivery and return costs, subject to the following:

  • Delivery costs are reimbursed to you if you decide to return your full order.n
  • Free Return service is only available in Denmark, Sweden and Germany. Return costs are only reimbursed to you, if you use the free service provided by us, and return costs will not be reimbursed if the product is returned by other means. If you withdraw from the purchase and return a product delivered to USA, Switzerland or UK, we will not refund the delivery or return costs, and we will deduct a return handling fee of EUR 25 (CH), GBP 20 (UK) to cover our handling of the return and the costs of customs clearance. nnReimbursement will be made without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise with NN07; in any event, you will not incur any fees as a result of such reimbursement. You are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

11. Defective products

If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 9 32) you are entitled to complain about defective products within three years. However, you must always notify NN07 within a reasonable time after you have detected that the products are defective. If NN07 consider the products to be defective, NN07 will make a full refund including shipping costs. Please see more information about your legal consumer rights in the Consumer Act (1990: 932).n

12. Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of NN07, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to NN07 ApS and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate, or otherwise distribute the material to others without prior consent from NN07. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

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NN07 trademarks include but are not limited to the NN07 (NN07 No Nationality) name and logo, text, graphics, logos, video, audio, images, icons, and the compilation thereof. Please note that your use of this Website does not grant you any rights to use our trademarks. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of NN07 ApS or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited unless it is for your own private use.

14. Privacy policy

Please see NN07’s separate Privacy Policy which can be found here .

15. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit.

16. Security

The Website utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server can read it; and a data integrity that checks that the transferred data has not been altered. For security reasons, we do not store any payment information in our database.

17. Information on the website

NN07 cannot promise that the content of the Website is free of inaccuracies or typographical or pricing errors. Neither can we guarantee that all information is up to date. NN07 may, at any time, amend the content of the site. Part of the services provided through the site are maintained by third party operators. In situations where NN07 acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. NN07 cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. NN07 will strive towards a good experience but cannot guarantee problem-free, uninterrupted, and secure access to the site.

18. Links

We shall not be liable for any use of or any content of internet sites that our Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.

19. Violation of rules

NN07 reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.

20. Our responsibility

Our liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will NN07 assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, or similar events. NN07’s liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, NN07’s obligations will be suspended. The contract between you and NN07 can, in such cases, be partially or fully terminated by yourself or by us. We protect and respect our consumers’ personal data and safety, although we cannot completely guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered because of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception, or manipulation by third parties or by computer programs and transmission of viruses.

21. Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

22. Governing law

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark.

23. Company information

NN07

Galionsvej 35

1437 Copenhagen K

Denmark

Phone: (+45) 3337 6800

Email: customerservice@nn07.com

www.nn07.com is owned and operated by NN.07 ApS, VAT. No. 30578899.

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