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Payment and ordering

We accept the following payment methods:

  • VISA
  • MasterCard
  • Paypal
  • American Express 
  • Diners
  • Discover

Cancel order

Orders can not be changed once they are placed. Contact customer service here if you wish to cancel an order that has not been dispatched yet.nnIf you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.

Prices and VAT

Duties and taxes are included in the final purchase price for US customers.

Destination
Delivery time
Cost
Carrier
USA & Canada
2-5 working days
€ 13
DHL
Denmark
2-5 working days
49 DKK
PostNord
Sweden
2-5 working days
49 SEK
PostNord
United Kingdom
2-4 working days
€ 13
DHL
Norway
3-5 working days
99 NOK
Bring
Switzerland
2-3 working days
€ 13
DHL
Germany
2-4 working days
€ 10
DHL Paket
France
2-5 working day
€ 13
DHL
The Netherlands
2-4 working days
€ 10
DHL
Rest of EU
2-6 working days
€ 10
DHL
Rest of the world
2-6 working days
€ 13
DHL

IMPORTANT: We are not able to deliver to post-office boxes.

Order tracking

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order online here.

Returns

Extended returns from 1st of November 2021. All returns must be send by 10th of January 2022.


If you need to make a return, we do encourage to reuse the box or bag that your order was delivered in.


Residents of Denmark, Sweden and Germany is provided with free return service. Residents outside of Denmark, Sweden and Germany are responsible for the return cost and you can use any courier that you prefer. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a service point.


In all cases, please be sure to save the shipping confirmation and tracking number as the customer is held responsible for the product until the return is processed at our warehouse.


If you are a resident of United Kingdom, USA or Norway, you might need our VAT-number for the return. You will find that below as well.


Send the returned goods to:


NN07 Returns

c/o Prime Cargo

Profilvej 3

6000 Kolding

Denmark


VAT-number: 30578899


Damaged or wrong items


If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.


Important information when returning

  • All items must not be worn, washed or damaged and with hand tags attached.
  • We reserve the right to reject any return that does not comply with the conditions stated above.
  • We can only handle returns on orders bought online at NN07.com

Refunds


Refunds will be issued back to the original payment method. Due to customs the handling time of returns may take up to 15-20 business days. A refund will happen shortly after the return has been processed - the amount will show on your account after 1-30 days depending on payment method.

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