No, already placed orders cannot be changed. You will have to contact customer service to cancel it and place a new order.
Prices & Sales tax
Is sales tax and duties applied when shipping to the United States?
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Order status
How can I track my order?
Once your order is dispatched you will receive a shipping confirmation along with tracking details for your order. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.
Returns & refunds
How long does it take for a refund to be processed?
Refunds usually take between 2-5 business days from the time the return has arrived at our warehouse. Please note that it may take up to 10 business days to handle refunds during Sale period. You will receive an email when the refund has been processed.
Are returns free?
Returns are free for customers located in the USA, Denmark, Sweden, Germany, Belgium, France and Netherlands. Returns in all other countries must be covered by the customer.
Can I return an item in one of your retail stores?
No, that is not currently possible. You will have to return it directly to our warehouse.
Exchanges
Am I able to do exchanges?
No, it is not possible to exchange an item. You will have to return the item and place a new order instead.
Sizes
What size should I choose?
Our product page helps with sizing through an assist tool called FitAnalytics. You just need to enter your measurements and you will get a suggested fit.
