We continue to offer free returns, and all prices include taxes and duties for a seamless shopping experience. The delivery time for your order is estimated to be between 2 to 12 business days and will be fulfilled by DHL or FedEx.
No, already placed orders cannot be changed. You will have to contact customer service to cancel it and place a new order.
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Once your order is dispatched you will receive a shipping confirmation along with tracking details for your order. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.
Refunds usually take between 2-5 business days from the time the return has arrived at our warehouse. Please note that it may take up to 10 business days to handle refunds during Sale period. You will receive an email when the refund has been processed.
Residents of the USA are provided with free return service. You have 30 days from when the parcel has been received to return the goods back to us.
No, that is not currently possible. You will have to return it directly to our warehouse.
No, it is not possible to exchange an item. You will have to return the item and place a new order instead.
According to Danish law, you are entitled to a 2-year warranty from the date of purchase.
At NN.07, we always strive to repair products whenever possible. This approach is not only faster but also a more sustainable option, helping to reduce the environmental impact of unnecessary returns or replacements. However, depending on the specific case, we may also offer to replace products or provide a partial or full refund. Each solution is determined on a case-by-case basis.
To initiate a claim, please register it in our return portal. Once your claim has been submitted, we will assess it and determine the next steps.
Unfortunately, no. Please contact the store where you purchased the item instead.
Our product page helps with sizing through our size guide.