Can I change an order I have already placed?

No, already placed orders cannot be changed. You will have to contact customer service to cancel it and place a new order.

Prices & Sales tax

Is sales tax and duties applied when shipping to the United States?

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Order status

How can I track my order?

Once your order is dispatched you will receive a shipping confirmation along with tracking details for your order. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.

Returns & refunds

How long does it take for a refund to be processed?

Refunds usually take between 2-5 business days from the time the return has arrived at our warehouse. Please note that it may take up to 10 business days to handle refunds during Sale period. You will receive an email when the refund has been processed.

Are returns free?

Residents of the USA are provided with free return service. You have 30 days from when the parcel has been received to return the goods back to us.

Can I return an item in one of your retail stores?

No, that is not currently possible. You will have to return it directly to our warehouse.


Am I able to do exchanges?

No, it is not possible to exchange an item. You will have to return the item and place a new order instead.


What size should I choose?

Our product page helps with sizing through our size guide.