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Payment and ordering

We accept the following payment methods:

  • VISA
  • MasterCard
  • Paypal
  • American Express (Amex)
  • Maestro (United Kingdom and Germany only)
  • iDeal (Netherlands only)
  • Real Time Banking / Sofort Banking (Austria, Belgium, and Germany only)
  • Klarna pay later (Sweden, Germany, Norway, Netherlands, and Switzerland only)
  • Dankort (Denmark only)
  • MobilePay (Denmark only)
  • Vipps (Norway only)
  • Carte Bleue (France only)

Cancel order

Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN.07 warehouse. Please note that customers outside the United Kingdom, Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands are responsible for return costs.

Prices and VAT

European Union (EU)

NN.07 collects local VAT in all EU countries. This VAT is included in the prices on the webshop.

United Kingdom, United States and Norway and Switzerland

Duties and taxes are included in the final purchase price for customers from UK, US, Norway and Switzerland.

Destination
Delivery time
Cost
Carrier
Free shipping above
Denmark
1-2 working days
49 DKK
GLS
1500 DKK
Denmark
1-2 working days
49 DKK
PostNord
1500 DKK
Sweden
1-2 working days
49 SEK
PostNord
1700 SEK
Sweden
1-2 working days
49 SEK
DB Schenker
1700 SEK
Norway
3-5 working days
99 NOK
Bring
1700 NOK
Germany
2-4 working days
€ 15
DHL Paket
€ 200
Switzerland
4-6 working days
20 CHF
DHL Standard
300 CHF
Switzerland
2-4 working days
27 CHF
DHL Express
-
France
4-6 working days
€ 12
DHL Standard
€ 250
France
2-4 working days
€ 20
DHL Express
-
The Netherlands
2-4 working days
€ 12
DHL Connect
€ 250
The Netherlands
2-4 working days
€ 12
DHL Standard
-
The Netherlands
1-3 working days
€ 20
DHL Express
-
Belgium
2-4 working days
€ 12
DHL Standard
€ 250
Belgium
1-3 working days
€ 20
DHL Express
-
Rest of EU
2-6 working days
€ 15
DHL Express
€ 250

IMPORTANT: Order before 1 pm CET for same day dispatch.

DHL GOGREEN PLUS

We proudly partner with DHL Express, using sustainable aviation fuel through GoGreen Plus to reduce CO2e emissions and minimize our carbon footprint in delivering your orders. Join NN.07 in embracing sustainable practices for a greener future.

Track your order

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link on the Customer Service page here.

Returns

Returns

If you need to make a return, we do encourage you to reuse the box or bag that your order was delivered in.


Residents of the United Kingdom, Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands is provided with free return service. Residents outside Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands are responsible for the return cost - you can use any courier that you prefer. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a pick up point.


If you are a resident of the United Kingdom, USA, Norway or Switzerland, you might need our VAT-number for the return. You will find that below as well.


Please send the goods to:


NN.07 Returns

c/o Prime Cargo

Profilvej 3

6000 Kolding

Denmark


VAT-number: 30578899


Damaged or wrong items

If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.


Important information when returning

  • Return the item(s) within 30 days.
  • All items must not be worn, washed or damaged and with hangtags attached.
  • We reserve the right to reject any return that does not comply with the conditions stated above.
  • We can only handle returns on orders bought online at NN07.com

If you have any questions regarding the return process, please do not hesitate to contact our customer service here.

Refunds

UK refunds

Refunds will be issued back to the original payment method. Due to customs the handling time of returns are up to 15-20 business days. A refund will happen shortly after the return has been processed and the amount will show on your account after 1-30 days depending on your payment provider.


EU refunds

Refunds will be issued back to the original payment method. A refund usually takes between 5-10 business days to show up on your account due to the different processing times between payment providers.


If you are returning your order from Germany, there will be an extra handling time from when we have received your package till the return is finally processed.