HELP
Payment and ordering
We accept the following payment methods:
- VISA
- MasterCard
- Paypal
- American Express (Amex)
- Maestro
- Klarna pay later
- Google Pay
- Apple Pay
- AliPay
Cancel order
Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse.
Prices and VAT
United Kingdom
Duties and taxes are included in the final purchase price for UK customers .
Destination | Delivery time | Cost | Carrier | Free shipping above |
|---|---|---|---|---|
United Kingdom | 2-4 working days | £ 15 | DHL Standard | £ 250 |
United Kingdom | 1-3 working days | £ 28 | DHL Express | - |
IMPORTANT: Order before 12 am GMT for same day dispatch.
Track your order
When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link on the Customer Service page here.
Returns
If you need to make a return, we do encourage you to reuse the box or bag that your order was delivered in.
Residents of the United Kingdom is provided with free return service. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a pick up point.
Please send the goods to:
NN07 Returns
c/o Prime Cargo
Profilvej 3
6000 Kolding
Denmark
VAT-number: 30578899
Damaged or wrong items
If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.
Important information when returning
- Return the item(s) within 30 days.
- All items must not be worn, washed or damaged and with hangtags attached.
- We reserve the right to reject any return that does not comply with the conditions stated above.
- We can only handle returns on orders bought online at NN07.com
If you have any questions regarding the return process, please do not hesitate to contact our customer service here.
Refunds
UK refunds
Refunds will be issued back to the original payment method. Due to customs the handling time of returns are up to 15-20 business days. A refund will happen shortly after the return has been processed and the amount will show on your account after 1-30 days depending on your payment provider.
