We accept the following payment methods:
Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse.
Duties and taxes are included in the final purchase price for UK customers .
Free shipping above
2-4 working days
1-3 working days
IMPORTANT: Order before 12 am GMT for same day dispatch.
When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link on the Customer Service page here.
If you need to make a return, we do encourage you to reuse the box or bag that your order was delivered in.
Residents of the United Kingdom is provided with free return service. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a pick up point.
Please send the goods to:
c/o Prime Cargo
Damaged or wrong items
If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.
Important information when returning
If you have any questions regarding the return process, please do not hesitate to contact our customer service here.
Refunds will be issued back to the original payment method. Due to customs the handling time of returns are up to 15-20 business days. A refund will happen shortly after the return has been processed and the amount will show on your account after 1-30 days depending on your payment provider.