Payment and ordering

We accept the following payment methods:

• VISA
• MasterCard
• Paypal
• American Express (Amex)
• Maestro 
• Klarna pay later 
• Google Pay
• Apple Pay
• AliPay

Cancel order

Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN.07 warehouse. 

Prices and VAT

United Kingdom

Duties and taxes are included in the final purchase price for UK customers.

IMPORTANT: Order before 12 am GMT for same day dispatch.

DHL GOGREEN PLUS

We proudly partner with DHL Express, using sustainable aviation fuel through GoGreen Plus to reduce CO2e emissions and minimize our carbon footprint in delivering your orders. Join NN.07 in embracing sustainable practices for a greener future.

Track your order

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link on the Customer Service page here.

Returns

Returns

We offer free returns in the United Kingdom. You have 30 days from receiving your package to return the products to us.

It's not possible to exchange an item. If you need a different size or another product, you can instead place a new order in our webshop.

How to return:

1. Register return items in our return portal here. You will receive your return label via the portal.

2. We encourage reusing the box or bag your order was delivered in.

3.Drop off your package at a DHL parcel shop. Find the nearest one here: https://mydhl.express.dhl/index/en.html

Refund:

- Refunds will be issued via the original payment method.

- It typically takes between 5-7 working days for the amount to show up in your account.

Please note that in some cases it may take longer depending on the payment service used and its processing time.

During sale periods, refunds may take up to 10 working days.

Unclaimed and rejected packages:

If you do not pick up your package or refuse to accept it, an automatic refund will be issued for your purchase, excluding any shipping costs.

NOTE: NN.07 only offers payment for one return label per order. For any additional labels generated, NN.07 reserves the right to deduct the price (22 GBP per label) from the total refund.