FAQ

Ordering

Can I change an order I have already placed?

No, already placed orders cannot be changed. Please place a new order containing the right items and contact customer service to cancel the faulty order.

Taxes and Duties

Are taxes and duties calculated in the price?

Taxes and duties are calculated according to your shipping destination. Make sure that you collect the right location site in the bottom of the page to show the correct prices, shipping cost and delivery times. If you are a resident of the United Kingdom, United States and Norway, we deliver everything DDP (Delivery duty paid). All relevant import taxes and duties will be included in the final price.

Order status

How can I track my order?

Once your order leaves our warehouse, we will send you an e-mail with track and trace number. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.

Returns & refunds

How long does it take for a refund to be processed?

The return process usually takes 4-8 business days for customers located in the European Union. You will receive an Email once the return process is completed and we have refunded you. If you are returning your order from Germany, there will be an extra handling time from when we have received your package till the return is finally processed. Returns from United Kingdom and United Kingdom can have a handling time of 15-20 business days due to customs.

Are returns free?

Returns are free for customers located in Denmark, Sweden and Germany. Returns for all other countries must be covered by the customer.

Can I return an item in one of your retail stores?

No, that is not currently possible. You will have to return it directly to our warehouse. If you need assistance for the return process, please look at our Help section under returns.

Exchanges

Am I able to do exchanges?

No, it is not possible to exchange an item. You will have to return the item and place a new order instead.

Sizes

What size should I choose?

Our product page helps with sizing through an assist tool called FitAnalytics. You just need to enter your measurements and you will get a suggested fit.

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