How long does it take for a refund to be processed?
The return process usually takes 4-8 business days for customers located in the European Union. You will receive an Email once the return process is completed and we have refunded you.
If you are returning your order from Germany, there will be an extra handling time from when we have received your package till the return is finally processed.
Returns from United Kingdom and the United States can have a handling time of 15-20 business days due to customs.
Are returns free?
Returns are free for customers located in the United Kingdom, USA, Denmark, Sweden, Germany, Belgium, Switzerland, France and Netherlands. Returns for all other countries must be covered by the customer.
Can I return an item in one of your retail stores?
No, that is not currently possible. You will have to return it directly to our warehouse. If you need assistance for the return process, please look at our Help section under returns.