FAQ

Ordering

Can I change an order I have already placed?

No, already placed orders cannot be changed. You will have to contact customer service to cancel it and place a new order.

How can I track my order?

Once your order is dispatched you will receive a shipping confirmation along with tracking details for your order. Furthermore, you can track your order here.

Returns & refunds

How long does it take for a refund to be processed?

Returns from United Kingdom can have a handling time of 15-20 business days due to customs.

Are returns free?

Returns are free for customers located in Denmark, Sweden and Germany. Returns in all other countries must be covered by the customer.

Can I return an item in one of your retail stores?

No, that is not currently possible. You will have to return it directly to our warehouse.

Exchanges

Am I able to do exchanges?

No, it is not possible to exchange an item. You will have to return the item and place a new order instead.

Sizes

What size should I choose?

Our product page helps with sizing through an assist tool called FitAnalytics. You just need to enter your measurements and you will get a suggested fit.

SIGN UP FOR NEWSLETTER
ERROR
Error