All orders purchased from November 1st through December 24th can be returned via our return portal until January 21st, 2026.
Returning or exchanging a product at NN.07 is easy through our return portal. You have 30 days from when you receive your order to return any products. Please ensure that the returned items are in new condition, in the original packaging, and with all tags intact.
Return:
We offer free returns in Denmark, Sweden, Germany, Belgium, Switzerland, France, and the Netherlands.
For countries without free returns, NN.07 reserves the right to deduct the price (20 EUR per label, and for Norwegian customers, 170 NOK) from the total refund when using the provided return label from our return portal.
1. Register return items in our return portal here. Use the order number from the order confirmation via email. You will receive your return label via the portal.
2. We encourage reusing the box or bag your order was delivered in.
3. Drop off your package at your local parcel shop.
- Refunds will be issued via the original payment method.
- It typically takes between 5-7 working days for the amount to show up in your account.
Please note that in some cases it may take longer depending on the payment service used and its processing time.
During sale periods, refunds may take up to 10 working days.
Exchange:
We offer free exchange in all markets.
If you ordered the wrong size or would like another colorway of the same style, we offer free exchanges.
To register an exchange, please send the items back to our warehouse according to the steps below. We will process your new order in the meantime, and you will receive a shipping confirmation once our warehouse has confirmed the new order.
1. Register exchange items in our return portal here. Use the order number from the order confirmation via email. You will receive your return label via the portal.
2. We encourage reusing the box or bag your order was delivered in.
3. Drop off your package at your local parcel shop.
NOTE: We cover the cost of one exchange per order.
Unclaimed and rejected packages:
If you do not pick up your package or refuse to accept it, an automatic refund will be issued for your purchase, excluding any shipping costs.
NOTE: If you choose not to use our shipping label, keep the shipping confirmation and tracking number. The customer is responsible until the return reaches our warehouse. If you use a different courier, NN.07 will not be held responsible for any lost packages and will not be able to obtain any information or updates regarding the shipment.
Please send the goods to
NN.07 c/o DSV Solutions
Port 758 and 759
Mossvej 27
DK-8700 Horsens
Att: NN.07
According to Danish law, you have the right to file a claim for defective products within 2 years of the purchase date.
At NN.07, we always strive to repair products whenever possible. This approach is not only faster but also a more sustainable solution, helping to reduce the environmental impact of unnecessary returns or replacements. However, depending on the specific case, we may also offer to replace products or provide a partial or full refund. Each solution is determined on a case-by-case basis.
To submit a claim, register it in our returns portal. Once your claim has been submitted, we will assess it and determine the next steps.
Unfortunately, it is not possible to file a claim for an item purchased in one of our stores. Please contact the store where you purchased the item instead.
Consumers throughout the EU have the option to file a complaint through the EU’s Online Dispute Resolution (ODR) platform. This is a free service that ensures an independent review of the case.
For more information about returns, exchanges, and refunds, please contact our customer service at customerservice@nn07.com