Returns

You have 30 days from receiving your package to return the products to us. NN.07 reserves the right to deduct the price (65 AUD per label) from the total refund when using the provided return label from our return portal.


It's not possible to exchange an item. If you need a different size or another product, you can instead place a new order in our webshop.


How to return:

1. Register return items in our return portal here. You will receive your return label via the portal.

2. We encourage reusing the box or bag your order was delivered in.

3. Drop off your package at a DHL parcel shop. Find the nearest one here: https://mydhl.express.dhl/index/en.html


Refund:

- Refunds will be issued via the original payment method.

- It typically takes between 5-7 working days for the amount to show up in your account.


Please note that in some cases it may take longer depending on the payment service used and its processing time.

During sale periods, refunds may take up to 10 working days.


Unclaimed and rejected packages:


If you do not pick up your package or refuse to accept it, an automatic refund will be issued for your purchase, excluding any shipping costs.


NOTE: If you choose not to use our shipping label, keep the shipping confirmation and tracking number. The customer is responsible until the return reaches our warehouse. If you use a different courier, NN.07 will not be held responsible for any lost packages and will not be able to obtain any information or updates regarding the shipment.


If you are a resident outside of the EU you might need our VAT number for the return. You will find that below as well.


Please send the goods to

NN.07 Returns

c/o DSV

Profilvej 3

6000 Kolding

Denmark


VAT number: 30578899