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Payment and ordering
We accept the following payment methods:
- VISA
- MasterCard
- Paypal
- American Express
- Diners
- Discover
Cancel order
Orders can not be changed once they are placed. Contact customer service here if you wish to cancel an order that has not been dispatched yet.nnIf you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.
Prices and VAT
Duties and taxes are included in the final purchase price for US customers.
Destination | Delivery time | Cost | Carrier | Free shipping above |
|---|---|---|---|---|
USA | 2-4 working days | $ 13 | DHL | $ 250 |
Canada | 2-4 working days | € 13 | DHL | € 250 |
Denmark | 1-2 working days | 49 DKK | PostNord / GLS | 599 DKK |
Sweden | 1-2 working days | 49 SEK | PostNord | 699 SEK |
United Kingdom | 2-4 working days | £ 13 | DHL | £ 199 |
Norway | 3-5 working days | 99 NOK | Bring | 699 NOK |
Switzerland | 2-3 working days | 13 CHF | DHL | 250 CHF |
Germany | 2-4 working days | € 10 | DHL Paket | € 99 |
France | 1-3 working days | € 13 | DHL | € 199 |
The Netherlands | 1-3 working days | € 13 | DHL | € 199 |
Rest of EU | 1-3 working days | € 13 | DHL | € 199 |
Rest of the world | 2-6 working days | € 13 | DHL | € 250 |
IMPORTANT: Order before 1 pm for same day dispatch.
Order tracking
When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order online here.
Returns
If you need to make a return, we do encourage to reuse the box or bag that your order was delivered in.
Residents of Denmark, Sweden and Germany is provided with free return service. Residents outside of Denmark, Sweden and Germany are responsible for the return cost and you can use any courier that you prefer. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a service point.
In all cases, please be sure to save the shipping confirmation and tracking number as the customer is held responsible for the product until the return is processed at our warehouse.
If you are a resident of United Kingdom, USA or Norway, you might need our VAT-number for the return. You will find that below as well.
Send the returned goods to:
NN07 Returns
c/o Prime Cargo
Profilvej 3
6000 Kolding
Denmark
VAT-number: 30578899
Damaged or wrong items
If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.
Important information when returning
- Return the item(s) within 30 days.
- All items must not be worn, washed or damaged and with hand tags attached.
- We reserve the right to reject any return that does not comply with the conditions stated above.
- We can only handle returns on orders bought online at NN07.com
Refunds
Refunds will be issued back to the original payment method. Due to customs the handling time of returns may take up to 15-20 business days. A refund will happen shortly after the return has been processed - the amount will show on your account after 1-30 days depending on payment method.
