Payment and ordering

We accept the following payment methods:

• VISA
• MasterCard
• Paypal
• American Express 
• Diners
• Discover
• Google Pay
• Apple Pay
• AliPay

Cancel order

Orders can not be changed once they are placed. Contact customer service here if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN.07 warehouse.

Prices and sales tax

Duties and taxes are included in the final purchase price for US customers.

IMPORTANT: Order before 1 pm CET for same day dispatch.

DHL GOGREEN PLUS

We proudly partner with DHL Express, using sustainable aviation fuel through GoGreen Plus to reduce CO2e emissions and minimize our carbon footprint in delivering your orders. Join NN.07 in embracing sustainable practices for a greener future.

Order tracking

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order online here.

Returns

Returns

Residents of the USA are provided with free return service. You have 30 days from when the parcel has been received to return the goods back to us. 

You will find a return form and return label in your order box or bag. If you decide to return your order, please fill out the return form and follow the instructions.

We encourage you to reuse the box or bag your order was delivered in.

As soon as we have handled your return, you will receive an e-mail from us confirming the return.

Damaged or wrong items

If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.

Important information when returning

• Return the item(s) within 30 days.
• All items must not be worn, washed or damaged and with hand tags attached.
• We reserve the right to reject any return that does not comply with the conditions stated above.
• We can only handle returns on orders bought online at NN07.com

Refunds

Refunds will be issued back to the original payment method. Due to customs the handling time of returns may take up to 15-20 business days. A refund will happen shortly after the return has been processed - the amount will show on your account after 1-30 days depending on payment method.