HELP
Payment and ordering
We accept the following payment methods:
- VISA
- MasterCard
- Paypal
- Google Pay
- Apple Pay
- American Express (Amex)
- Maestro (United Kingdom and Germany only)
- iDeal (Netherlands only)
- Real Time Banking / Sofort Banking (Austria, Belgium, and Germany only)
- Klarna pay later (Sweden, Germany, Norway, Netherlands, and Switzerland only)
- Dankort (Denmark only)
- MobilePay (Denmark only)
- Swish (Sweden only)
- Vipps (Norway only)
- Carte Bleue (France only)
Cancel order
Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet.nnIf you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.
Prices and VAT
European Union (EU)
NN07 will charge local VAT if you are resident of Denmark, Sweden, Germany, France and The Netherlands. In all other EU countries Danish VAT is included in the prices on the webshop.
United Kingdom, United States and Norway
NN07 will charge local VAT if you are resident of Denmark, Sweden, Germany, France and The Netherlands. In all other EU countries Danish VAT is included in the prices on the webshop.
Destination | Delivery time | Cost | Carrier |
|---|---|---|---|
United Kingdom | 2-4 working days | € 13 | DHL |
Denmark | 1-2 working days | 49 DKK | PostNord |
Sweden | 1-3 working days | 49 SEK | PostNord |
USA & Canada | 2-4 working days | € 13 | DHL |
Norway | 3-5 working days | 99 NOK | Bring |
Switzerland | 2-3 working days | € 13 | DHL |
Germany | 2-4 working days | € 10 | DHL Paket |
France | 1 working day | € 13 | DHL |
The Netherlands | 2-4 working days | € 10 | GLS |
Rest of EU | 2-6 working days | € 10 | GLS |
Rest of the world | 2-6 working days | € 13 | DHL |
Express Delivery (Next day if you order before 11am CET):
Destination | Delivery time | Cost | Carrier |
|---|---|---|---|
The Netherlands | 1 working day | € 13 | DHL |
Rest of EU | 1 working day | € 13 | DHL |
IMPORTANT: We will not deliver to post-office boxesn
Order tracking
NN07 will charge local VAT if you are resident of Denmark, Sweden, Germany, France and The Netherlands. In all other EU countries Danish VAT is included in the prices on the webshop.
When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link in the Customer Service dropdown or your My Account page.
Returns
You have 30 days from when the parcel has been received to return the product back to NN07. If you receive an item that has been damaged or an incorrect style, colour, or size - please fill out a return form with item codes and promptly send it back to us - we will be sure to issue you a refund as quickly as possible. All items must not be worn, washed or damaged with hang tags attached in order to be eligible for return. We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions regarding the return / exchange process, please feel free to contact customer service.nWe can only handle returns on products that were purchased through the NN07 website. In all cases, please be sure to save the shipping confirmation and tracking number as the customer is held responsible for the product until the return is processed at our warehouse.
Send the returned goods to:
NN07
c/o Prime Cargo
Profilvej 3
6000 Kolding
Denmark
Refunds
Refunds will be issued back to the original payment method. A refund usually takes between 3-5 business days (5-10 business days) to show up on your account due to different processing times between payment providers.
