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Payment and ordering

We accept the following payment methods:

  • VISA
  • MasterCard
  • Paypal
  • American Express (Amex)
  • Maestro (United Kingdom and Germany only)
  • iDeal (Netherlands only)
  • Real Time Banking / Sofort Banking (Austria, Belgium, and Germany only)
  • Klarna pay later (Sweden, Germany, Norway, Netherlands, and Switzerland only)
  • Dankort (Denmark only)
  • MobilePay (Denmark only)
  • Vipps (Norway only)
  • Carte Bleue (France only)

Cancel order

Orders can not be changed once they are placed. Contact customer service if you wish to cancel an order that has not been dispatched yet. If you choose to cancel an order by refusing the parcel upon delivery, the item will be returned to the NN07 warehouse. Please note that customers outside Denmark, Germany and Sweden are responsible for return costs.

Prices and VAT

European Union (EU)

NN07 will charge local VAT if you are resident of Denmark, Sweden, Germany, France and The Netherlands. In all other EU countries Danish VAT is included in the prices on the webshop.

United Kingdom, United States and Norway

Duties and taxes are included in the final purchase price for customers from UK, US and Norway.

Destination
Delivery time
Cost
Carrier
United Kingdom
2-4 working days
€ 13
DHL
Denmark
2-5 working days
49 DKK
PostNord
Sweden
2-5 working days
49 SEK
PostNord
USA & Canada
2-4 working days
€ 13
DHL
Norway
3-5 working days
99 NOK
Bring
Switzerland
2-3 working days
€ 13
DHL
Germany
2-4 working days
€ 10
DHL Paket
France
2-4 working day
€ 13
DHL
The Netherlands
2-4 working days
€ 10
DHL
Rest of EU
2-6 working days
€ 10
DHL
Rest of the world
2-6 working days
€ 13
DHL

IMPORTANT: We are not able to deliver to post-office boxes.

Track your order

When your package has been dispatched an additional email will be sent with tracking details. Furthermore, you can track your order via the link in the Customer Service pages here.

Returns

Extended returns from 1st of November 2021. All returns must be send by 10th of January 2022.


If you need to make a return, we do encourage to reuse the box or bag that your order was delivered in.


Residents of Denmark, Sweden and Germany is provided with free return service. Residents outside of Denmark, Sweden and Germany are responsible for the return cost - you can use any courier that you prefer. Please make sure to mark RETURNS on the front of the package, and make sure that the package will be delivered at the address below and not at a pick up point.


If you are a resident of United Kingdom, USA or Norway, you might need our VAT-number for the return. You will find that below as well.


Please send the goods to:


NN07 Returns

c/o Prime Cargo

Profilvej 3

6000 Kolding

Denmark


VAT-number: 30578899


Damaged or wrong items

If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.


Important information when returning

  • All items must not be worn, washed or damaged and with hand tags attached.
  • We reserve the right to reject any return that does not comply with the conditions stated above.
  • We can only handle returns on orders bought online at NN07.com

If you have any questions regarding the return process, please do not hesitate to contact our customer service here.

Refunds

UK refunds

Refunds will be issued back to the original payment method. Due to customs the handling time of returns are up to 15-20 business days. A refund will happen shortly after the return has been processed and the amount will show on your account after 1-30 days depending on your payment provider.


EU refunds

Refunds will be issued back to the original payment method. A refund usually takes between 5-10 business days to show up on your account due to the different processing time between payment providers.


If you are returning your order from Germany, there will be an extra handling time from when we have received your package till the return is finally processed.

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